FrequentLY Asked Questions

Kent Jewelry is pleased to offer a refund for any inventory items within 60 days of purchase. After this, returns are approved on a case-by-case basis. Customized products, special orders, and repairs are non-returnable and non-refundable.

All repair, custom, and inventory jewelry is warrantied for life against defect due to workmanship. Defective merchandise can be returned to any Kent Jewelry store unless otherwise specified. The customer is responsible for shipping jewelry to Kent Jewelry if not delivered in person. Damage or stone loss due to abuse will not be covered as a warranty repair. Kent Jewelry is the final arbiter in determining if the damage is due to unreasonable wear or use.

Please check out our Custom Design page through the website for more information, or reach out to us via our contact form for inquiries. All custom pieces begin with an initial consultation at no cost (online via email/Zoom or in-person). During this consultation, you will discuss ideas, budget, and timeline. Once the design's first draft has been established, the project requires a non-refundable $200 deposit for Kent Jewelry to generate a CAD (Computer-Aided Design). The initial CAD design and a tangible 3D model will be prepared for the client in amount of time agreed upon by both parties. A major change to the CAD file may require an additional $200 deposit to be made. Once the design is approved, a 50% deposit is due with the remaining balance to be paid upon pick-up. Pricing varies drastically depending on materials required, creation time, and labor involved - set up consultation for individualized pricing information. From planning to project execution, all stages of the process are completed completely in-house. In most cases, custom pieces are completed 2-3 weeks after design approval.

Repairs never leave Kent Jewelry stores unless the customer is notified for a specific cause to do so. All repairs are done in-house by our highly-trained and experienced team of jewelers.

Turnaround time is 2 days to 3 weeks depending on repair complexity. Most jobs average 2 weeks from drop-off to completion, but are not guaranteed by the date indicated on the receipt. In most cases, customers will be contacted if there is a change to their pick-up date. Kent Jewelry is not responsible for any repairs left after 365 days.

Wedding Band Discounts: buy a gold or platinum engagement ring, get 20% off on any two gold wedding bands.

Yes, we are always buying gold, silver, and platinum. Bring in your pieces and we will give you a quote for what we can offer. We also offer consignment services, where we can sell your jewelry at a mutually agreed upon price, splitting the proceeds once the piece sells. This option is a great fit if you’d rather hold out for a higher return than an immediate buyout. Your pieces are displayed and marketed on your behalf, and you’ll be paid as soon as the sale is complete.

We sell new pieces, previously owned pieces, and repurposed jewelry.

Yes. Set up an appointment via the contact form or by phone. Price varies by length and chain selected.

We replace watch batteries, bands, and can remove watch links. We do not repair watch movements.